What is HomeLine Prepaid?
HomeLine Prepaid is the prepaid home phone option from Cable and Wireless. Instead of receiving a bill, you have a prepaid balance, and call charges are deducted from the balance as you make them. It is ideal for shared households - each member can have their own prepaid account and make calls using the same phone. In fact, you can make calls from your account using any Cable and Wireless fixed line telephone including payphones. With no annual contracts or monthly bills, HomeLine Prepaid gives you more flexibility than ever before!
How do I get HomeLine Prepaid?
Simply visit any Cable & Wireless Customer Service Centre to apply for a HomeLine Prepaid account. You will be given an account number and PIN, which you will need to use the service.
How to use the service:
When you become a HomeLine Prepaid customer, your phone line will be automatically redirected to the number 117, which is the access number to the HomeLine Prepaid service. Follow these easy steps to make a call:
- Lift the handset. You will hear, "Welcome to the prepaid service. Please enter your card number, followed by the hash key (#)
- Enter your six-digit account number and then press (#)
- You will then be prompted to enter your PIN followed by the hash key. Enter your four-digit PIN and press (#)
- Dial the number that you want to call (if the number you dialled is an International number, the system will tell you for how long you can talk, based on your current credit balance)
How much does it cost?
If you are an existing Cable &amp; Wireless fixed line customer, it will not cost you anything to change to HomeLine Prepaid. However, if you are a new customer, you will be charged an installation fee of SR640 (incl. VAT)
Cost of Calls Per Minute (All rates are inclusive of VAT)
Calls to Fix-Line during Peak hours are SCR0.48 per min. During Off Peak hours, calls to Fixed-Line are SCR0.37 per min.
Calls to Mobile are SCR1.60 per minute during both peak and off-peak hours.
Calls to Outer Island are SCR4.66 per minute during both peak and off-peak hours
International calls are charged at the standard normal call rates per minute.
Peak fixed-line rates apply from 6am to 8pm (weekdays). Off-peak fixed-line rates apply from 8pm to 6am (weekdays) and all-day Saturday,
Sunday, and Public Holidays. The rates for calls to mobiles and calls to outer islands are applied 24hrs a day.
How do I recharge my account?
You will need to buy a HomeLine Prepaid recharge card available in three values: SCR25, SCR50 and SCR100.
To recharge your HomeLine Prepaid account, simply follow the instructions on the back of the card. You can purchase HomeLine Prepaid Recharge cards at any Cable & Wireless Customer Service Centre and at selected retail outlets.
Managing your Account
Check your account balance and expiry date at any time by dialling 117 from any Cable & Wireless fixed line or payphone:
Step 1: Follow the voice prompts and enter your account number followed by (#)
Step 2: When prompted, enter your PIN followed by (#)
Step 3: When prompted to enter the destination number, enter 125 followed by (#)